SHIPPING & RETURNS

INTERNATIONAL SHIPPING

Betabrand does ship international orders with a few exceptions (see the list below). Orders cannot be shipped to international PO boxes. Standard international shipping costs is $25 per order. Orders shipped internationally aren’t eligible for free returns.  

Also note that you may be required to pay additional taxes and duties upon receipt of your international order. Betabrand will not assume
responsibility for any of these duties or taxes and as such we are unable to augment the value to bypass fees.

WHAT COUNTRIES DOES BETABRAND NOT SHIP TO?

Unfortunately, we’re not able to ship to the following countries:

• Afghanistan
• Albania
• Algeria
• Bangladesh
• Bosnia & Herzegovenia
• Bulgaria
• India
• Indonesia
• Lithuania
• Mexico
• Morocco
• Pakistan
• Serbia
• Sri Lanka• Russia
• Tunisia
• Turkey
• United Arab Emirates
• Venezuela
• Vietnam

HOW LONG DOES SHIPPING TAKE

Standard domestic delivery typically takes 6-10 business days; expedited shipping takes 2-4 business days. International orders can take up to 30 business days, depending on your location. All orders are subject to a processing period of 2-4 business days before they ship.
*As of July 2023, we're experiencing warehouse delays that are causing extended lead times on our shipments. Lead times may vary by product and items may ship separately.

HOW CAN I TRACK MY ORDER?

Once your order ships, a shipping notice with tracking information will be sent to the email address you provided at checkout. You should also be able to track your orders via your order-history page when logged into your Betabrand account.

International customers: Please note that we can track your order only when it’s in the United States; once it leaves, tracking is unavailable. Please allow up to 30 business days for delivery.

HOLIDAY SHIPPING

To ensure your orders reach you by 12/25 please order by the cutoff dates below.

For standard orders, the cutoff date is 12/9. For express shipments, the cutoff is 12/16

WHICH CARRIERS DOES BETABRAND USE?

We use DHL, UPS, FedEx, and USPS; your carrier will be preselected based on your location and the shipping speed you choose. Regardless of which carrier that is, domestic orders are usually transferred to USPS for actual delivery.

DELAYED DELIVERY

As stated at checkout and in your order confirmation email, flat-rate standard domestic shipping takes 6-10 business days (business days do not include weekends or holidays). However, due to global supply chain issues, shipping can take up to two weeks. In addition, all orders, including expedited orders, are subject to a processing period of 2-4 business days before they ship.

If your order ships late and/or doesn’t arrive within the promised delivery window, please email us at info@betabrand.com

HOW DO I UPDATE MY SHIPPING ADDRESS?

To change your address, just log into your account and click “Addresses” on your dashboard. Or contact us by chat or email (info@betabrand.com).

Please note: Changing a shipping address in your dashboard will NOT update the shipping address on an order that is being processed.

HELP! MY ORDER IS BEING SHIPPED TO THE WRONG ADDRESS!

We can change the address on any order that hasn't been processed. Once an order is “In Process” it can’t be cancelled or changed. You’ll have to wait until you receive your purchase and then return it. For complete details on returning an item, please see our returns page.

ONWARD SHIPPING PROTECTION

If you purchased Onward Shipping Protection with your order and your package was damaged, lost, or stolen, follow the instructions below to file a claim. 

• You will have received an email from Onward after your purchase with the subject line “Your Betabrand Shipment is Covered with Onward”. You can file a claim directly by clicking through on the email. If you can’t find the email, please visit https://app.useonward.com/make-a-claim and input your email address and Betabrand Order Number to start the claim process.
• If you have any issues with the claim process, you can email Onward directly at help@useonward.com
• Claims for packages marked as “delivered” but not yet received can be filed two days after the marked delivery date and must be filed no later than 15 days after the marked delivery date.
• When filing your claim, if the package was stolen, you will have the option of replacing the item(s) stolen. If the item(s) are no longer available, you will receive a refund. For lost and damaged packages, you will have the option of replacing the item(s) or receiving a refund. When receiving a refund, the subtotal, shipping and taxes will be refunded.

HOW DO I RETURN A PRODUCT?

It's easy! Please visit ourreturns page

COUNTRY OF ORIGIN & SHIPMENTS

Our clothing is made in various locations overseas, principally Indonesia and China. We work closely with these facilities to ensure that everyone and everything involved in production aligns with our company values.