HOW CAN I GET FREE SHIPPING?
Free shipping is automatically applied to all purchases of $75 or more, including international orders.
DOES BETABRAND SHIP INTERNATIONALLY? HOW MUCH DOES IT COST?
We do ship internationally, with a few exceptions (see the list below). All international customers receive free shipping on purchases of $75 or more. Expedited shipping charges are determined at checkout by the weight of items purchased and the destination of the shipment; please note that expedited shipping is not always offered.
Also note that you may be required to pay additional taxes and duties upon receipt of your international order. Betabrand will not assume responsibility for any of these taxes or duty fees, and as such we are unable to augment the values to zero to bypass those fees.
WHAT COUNTRIES DOES BETABRAND NOT SHIP TO?
Unfortunately, we’re not able to ship to the following countries:
• Bosnia & Herzegovenia
• Sri Lanka
• United Arab Emirates
HOW LONG DOES SHIPPING TAKE?
Standard domestic delivery typically takes 10-12 business days; international orders can take up to 30 business days, depending on your location. All orders are subject to a processing period of 2-4 business days before they ship.
HOW CAN I TRACK MY ORDER?
Once your order ships, a shipping notice with tracking information will be sent to the email address you provided at checkout. You should also be able to track your orders via your order-history page when logged into your Betabrand account.
International customers: Please note that we can track your order only when it’s in the United States; once it leaves, tracking is unavailable. Please allow up to 30 business days for delivery.
WHICH CARRIER DOES BETABRAND USE?
We use DHL, UPS, FedEx, and USPS; your carrier will be preselected based on your location and the shipping speed you choose. Regardless of which carrier that is, domestic orders are usually transferred to USPS for actual delivery.
WHY WASN’T MY ORDER SHIPPED OR DELIVERED WITHIN THE EXPECTED TIMEFRAME?
As stated at checkout and in your order confirmation email, flat-rate standard domestic shipping takes 10-12 business days (business days do not include weekends or holidays). In addition, all orders, including expedited orders, are subject to a processing period of 2-4 business days before they ship.
If your order ships late and/or doesn’t arrive within the promised delivery window, please email us at email@example.com.
HOW DO I UPDATE MY SHIPPING ADDRESS?
To change your address, just log into your account and click “Addresses” on your dashboard. Or contact us by chat or email (firstname.lastname@example.org).
Please note: Changing a shipping address in your dashboard will NOT update the shipping address on an order that is being processed — you MUST contact Betabrand Customer Service immediately!
HELP! MY ORDER IS BEING SHIPPED TO THE WRONG ADDRESS!
We can change the address on any order that hasn't shipped. If the order is already en route (i.e., a shipping label has been created), we recommend contacting the carrier immediately to arrange a return to sender or a reroute. After that, you can contact Betabrand Customer Service by chat or email (email@example.com), and we’ll try our best to help you locate and redirect your shipment, if possible.
Please note: Once a package leaves our warehouse and is in the carrier’s hands, we cannot guarantee a successful reroute.
If your order is delivered to the wrong address, we will issue a one-time courtesy refund. We will not send a replacement order.
HOW DO I RETURN A PRODUCT?
It's easy! Please visit ourreturns page
WHERE ARE YOUR PRODUCTS MADE AND MANUFACTURED?
Our clothing is made in various locations overseas, principally Indonesia and China. We work closely with these facilities to ensure that everyone and everything involved in production aligns with our company values.