Free shipping is automatically applied to all purchases of $75 or more. Domestic shipments under $75 will be charged a flat fee of $6.95.
Betabrand does ship international orders with a few exceptions (see the list below). Orders cannot be shipped to international PO boxes. Standard international shipping costs is $25 per order. Orders shipped internationally aren’t eligible for free returns.
Also note that you may be required to pay additional taxes and duties upon receipt of your international order. Betabrand will not assume
responsibility for any of these duties or taxes and as such we are unable to augment the value to bypass fees.
WHAT COUNTRIES DOES BETABRAND NOT SHIP TO?
Unfortunately, we’re not able to ship to the following countries:
• Bosnia & Herzegovenia
• Sri Lanka• Russia
• United Arab Emirates
HOW LONG DOES SHIPPING TAKE
Standard domestic delivery typically takes 6-10 business days; expedited shipping takes 2-4 business days. International orders can take up to 30 business days, depending on your location. All orders are subject to a processing period of 2-4 business days before they ship.
*As of October 2023, we're experiencing warehouse delays that are causing extended lead times on our shipments. Lead times may vary by product and items may ship separately.
HOW CAN I TRACK MY ORDER?
Once your order ships, a shipping notice with tracking information will be sent to the email address you provided at checkout. You should also be able to track your orders via your order-history page when logged into your Betabrand account.
International customers: Please note that we can track your order only when it’s in the United States; once it leaves, tracking is unavailable. Please allow up to 30 business days for delivery.
WHICH CARRIERS DOES BETABRAND USE?
We use DHL, UPS, FedEx, and USPS; your carrier will be preselected based on your location and the shipping speed you choose. Regardless of which carrier that is, domestic orders are usually transferred to USPS for actual delivery.
As stated at checkout and in your order confirmation email, flat-rate standard domestic shipping takes 6-10 business days (business days do not include weekends or holidays). However, due to global supply chain issues, shipping can take up to two weeks. In addition, all orders, including expedited orders, are subject to a processing period of 2-4 business days before they ship.
If your order ships late and/or doesn’t arrive within the promised delivery window, please email us at email@example.com
HOW DO I UPDATE MY SHIPPING ADDRESS?
To change your address, just log into your account and click “Addresses” on your dashboard. Or contact us by chat or email (firstname.lastname@example.org).
Please note: Changing a shipping address in your dashboard will NOT update the shipping address on an order that is being processed.
HELP! MY ORDER IS BEING SHIPPED TO THE WRONG ADDRESS!
We can change the address on any order that hasn't been processed. Once an order is “In Process” it can’t be cancelled or changed. You’ll have to wait until you receive your purchase and then return it. For complete details on returning an item, please see our returns page.
HOW DO I RETURN A PRODUCT?
It's easy! Please visit ourreturns page
WHAT IS YOUR RETURN POLICY?
We hope you love what you ordered! But in case you don't, we will accept returns of unwashed, unworn, or unused items returned in as-issued condition for a full refund to your original payment method. Return items must be received by us within 60 days of the order's original shipment date to be eligible for refund. Once an order has been placed it can't be canceled or changed.
In the event of a return, any applied discount/coupon is forfeited and may not be re-used. Shipping costs are nonrefundable.
For in-person returns, there’s no need to print or package anything. Just bring your item(s) and your QR code into your nearest return bar location and we’ll take care of the rest. There is a $7.00/unit processing fee. For mail-in returns, please enclose the packing slip inside the package, attach the pre-paid, pre- addressed Return Label to the outside of the box, and drop it off at your closest carrier location. All contiguous U.S. orders will have the option of a $8.00/unit processing fee which will be deducted from the total refund or credit if the provided label is used. You may also send the merchandise back using any other traceable method at your expense. Betabrand is not responsible for lost or damaged packages. Please make careful note of your tracking information if using your own label, as Betabrand is not responsible for lost or undelivered returns that were sent using your own shipping method. We strongly recommend against using a dropbox that does not have a daily pick up. Betabrand is not responsible for return transit delays due to the use of a dropbox that does not have daily pick up.
We reserve the right to verify original purchase for returns requested without an order number or shipping confirmation.
*Final sale items are not eligible for refund, store credit, or exchange. Please note that all final sale items sent back without prior authorization will be considered forfeited, and will be handled at Betabrand's sole discretion.
*Please allow up to 14 business days for your return to be processed upon receipt at our warehouse.
COUNTRY OF ORIGIN & SHIPMENTS
Our clothing is made in various locations overseas, principally Indonesia and China. We work closely with these facilities to ensure that everyone and everything involved in production aligns with our company values.