Returns & Exchanges

Returning order #{{vm.returnData.incrementId}}. To return a different order click here.

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You can also start the return process if you have your order ID handy.

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You can also start a return from a list of your orders.

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Return/Exchange Policy

  • Items can be returned for 110% store credit or a refund to the purchasing payment method.
  • Returned items must be unworn and unwashed.
  • We offer free, pre-paid return labels to domestic orders only (please see "Need To Return An Item? section).
  • Unfortunately, we are unable to offer free, pre-paid return labels on international orders. To return, please send all items to the return address listed below, along with a note including your name, order number, and your desired return and/or exchange.
  • We have a 60-day return/exchange policy (from the day you received your product).
  • Exchanges can be made for the same item in a different size only.
  • Please note that exchanges can take up to two weeks upon our receiving your item back to process. (We'll do our best to expedite this process.)
  • We do not accept returns on items bought from the Mega Deals collection.

Please Note: Refunds may only be applied to the original payment method used for that particular order. For example, if you used store credit, we can only reimburse you for store credit. Once store credit has been requested and added to an account for a return, it cannot be transferred back to alternate form of payment.

Read more about our Return Policy

International Returns

Betabrand
3435 Cesar Chavez St. #224
San Francisco, CA 94110

If you have any questions, by all means, write us. We like mail. Send us a message.

*Please see returns/exchanges policy

In San Francisco?

So are we. Feel free to come by our store (780 Valencia St.) with your return or exchange, and we'll take care of you.

Betabrand HQ
780 Valencia St
San Francisco, CA 94110

Call Us

Not a fan of email? Give us a call:

Customer service hours (PST):
Monday - Friday: 8am - 6pm

Domestic: (855) 694-8766
International: (415) 400-5995